Refund Policy

Catalog objects are digital content delivered immediately on purchase. Checkout requires you to confirm you want immediate access and that you're giving up your statutory right to cancel ("withdrawal right") before the order can complete — without that confirmation, checkout doesn't go through.

Because of that, a completed catalog purchase is final: we don't offer refunds for catalog licenses once payment is confirmed, except where the law requires it (for example, if the object or the delivered files are genuinely defective) or at our discretion where something has clearly gone wrong on our side.

If you've bought a credit package and haven't spent some or all of it, contact us and we'll refund the unspent portion to your original payment method. We calculate the refund from the credits still sitting in your balance from that purchase, not the ones you've already used.

Credits given to you for free — a promotion, a bonus, goodwill — carry no monetary value and aren't refundable.

Once you confirm a generation, the credits for it are spent, not just held — that's true whether you keep the result or not. We don't refund credits for a generation you simply didn't like; the system is probabilistic and we can't guarantee a specific result from a specific prompt (see our Terms of Service).

If a generation fails on our side — a provider error, a crash, anything that isn't a problem with what you submitted — the credits held for it are released back to your balance automatically. You don't need to contact us or request anything; check your balance on your account page.

This doesn't apply when a submission is declined or removed for violating our content rules (real people without consent, third-party IP, recognizable brands/logos/characters) — that's a rejection on your side, not a failure on ours, and those credits aren't refunded.

Approved refunds go back to the payment method used for the original purchase, through our payment provider. We don't pay refunds in cash, by bank transfer to a different account, or in credits unless you ask for that instead.

Contact us with your order number (for a catalog purchase) or the email on your account (for credits) and what you're requesting. We review requests case by case against this policy and get back to you with a decision.

We may update this policy as the product changes. Material changes will be reflected by a new date at the top of this page.

Refund requests and questions about this policy: [email protected].